Buying basics
Buying on eBay is simple whether it's DVDs or designer clothes, whatever you're looking for, you'll find it on eBay!

5 Steps To Basic Buying


In order to bid or buy you need to register on eBay. It's easy and FREE!

Simply click on the Register link at the top of any page and complete the registration form.


Once you've completed the form you will receive a confirmation email from eBay to the email address you submitted during the registration process. Simply follow the instructions to complete your registration.

2.Find what you're looking for
There are three ways to find what you're looking for on eBay:


 Browse categories: If you want to see what eBay has to offer, Browse the   categories listed on the homepage. Click on the category you are interested in or select the Buy button on the navigation bar to display the full category list.



Search by Keyword: If you're looking for something specific the simplest way to find it is to Search. Type keywords into the search box that best describe what you are looking for or advanced search link for more options.

Get what you want: If you know what you want, just post a Want It Now ad and seller's will respond with listings. Just click on the homepage link.

3.Review The Item & Seller
A.   Make sure you know what you are buying

Once you find an item that interests you, click on it to view details. Read the item description completely, checking for: item details (size, colour, etc), accepted payment methods, postage costs and return policy. If you still have a question, contact the seller directly.

B.   Get to know the seller

Check the Seller's eBay reputation by clicking on the Feedback rating (the number in brackets) beside the Seller's User ID. Click to read what other buyers have said about the seller's reliability, product quality and level of service.

4.Place a Bid or Buy Instantly.

Experience the thrill of placing the winning bid on an auction-style item, or if you know what you want to pay and you want it quickly look for items that offer Buy It Now.

Place A Bid: Enter the highest price you are prepared to pay for the item and eBay's proxy bidding system will bid on your behalf, only as much as is needed for you to stay the highest bidder.


Buy It Now: If you see Buy It Now on a listing, you can buy the item instantly at that price stated by the seller. There's no bidding involved!

5.Paying For Your Item And Leaving Feedback.


After you have won or purchased the item either contact  the seller or check the seller's listing or email invoice to find out what the preferred payment method is, and where you should send your payment. The seller will only send the item to you once they have received payment, so ensure that you pay quickly.

If the seller offers PayPal then simply click on the Pay Now button and complete eBay's Checkout process. >PayPal is free to join. Your financial details are never shared with the seller and it allows you to send payment immediately. The faster the seller receives payment, the faster you'll receive your item!

Once the item arrives, check it thoroughly to make sure it fits the description and has arrived in good condition. If you are pleased with your purchase, leave the Seller Feedback and encourage them to do the same for you.

Now you've learned the basics of buying you're ready to start discovering the great deals available.

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Sensible Precautions for Online Shopping
1. Learn as much as possible about the product and seller
Shoppers will feel more secure and confident if they are familiar with the merchants from whom they are buying.

The Internet offers a platform for retailers to provide information about their companies and histories. Shoppers are empowered to undertake research about the products and companies. Shoppers might also learn about a retailer from their reputation, previous purchases, referrals through friends or reviews and comments by other shoppers found online.

Asking the seller questions is another simple way to obtain more information on a product and get a sense of the sellerís customer service standards.


2. Understand retailersí refund policies
Look for and ask about refund policies. Questions to ask should focus on:
  • the required timeframe in which a buyer must contact the retailer and return the items
  • whether a full refund will be offered or a merchandise credit provided
  • whether an item that has been opened or used can be returned
For retailers without refund policies, consumers may be able to access buyer protection programs from either the shopping site or through the payment method they use. This ensures that if there is a problem that the payment will be covered or refunded as a result of the protection guarantee - for example, many credit cards have chargeback facilities.

Online consumers are afforded the same legal protection as offline consumers.

3. Choose a secure password to protect account information
Many people use passwords for online stores that can be guessed, like their birthday, a family memberís name or even their username. Instead, a password should contain a combination of upper and lower case letters and numbers and symbols that no one else can guess. You should also use different passwords for different accounts. It is also helpful to periodically change your password to help ensure that it cannot be guessed.

4. Use a secure checkout and payment process
When paying online, consumers should take precautions when entering credit card or bank account information at each online retailer they visit. Entering these details on several different merchant websites increases the likelihood of your personal information being compromised. There are safe and easy-to use payment services, such as >PayPal,or  which allow shoppers to enter account information only once into a highly secure and reputable site that protects this financial information from improper use. Future purchases should be made from that one account to avoid the need to enter credit card or banking information separately into the websites of individual retailers.

Additionally, many websites use a technology called Secure Sockets Layer (SSL) to encrypt personal and financial information sent over the Internet. A browser will display the icon of a locked padlock at the bottom of the screen to indicate encryption. Also consumers can look for third party seals that accredit sites with safe handling policies and procedures such as the VeriSign or TrustE logos.

5. If an offer sounds highly suspicious or too good to be true, it probably is
While Internet shops frequently offer lower prices than brick and mortar stores, shoppers should be wary of unreasonably low prices or unusually attractive promises. With any purchase online or offline, shoppers should read the fine print (or, in some instances, click the links describing the purchase agreement). If in doubt, donít proceed with the purchase Ė there will always be other options available when shopping online.

6. Protect your computer
Each computer connected to the Internet must have up-to-date anti-virus and anti-spam software as well as firewall protection. These are the first steps in a number of protective measures that are outlined by the Australian Computer Emergency Response Team (AusCERT) in the Guide

7. Read and understand safe trading guidelines
Always follow the safe trading guidelines provided by the site you are shopping on.

8. If you donít receive the item you paid for
Retain copies of all correspondence and communication as this may help solve disputes between buyers and sellers. Communicate with the seller or retailer. If this fails, contact the service or financial institution used to make the payment to see if it can be reversed. Contact your local police service to make a complaint if you are willing to provide a statement.

9. What to do if you think fraud has occurred
First and foremost, a buyer should contact the retailer from which the product was purchased. If agreement canít be reached, the consumer should contact either the payment method or service used to dispute charges and finally contact the police to report the incident.

More information about avoiding fraud online is available in the e-Commerce Safety Guide.ebay.
Click here to download the complete version(720kb).
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